Delivery & Returns


Dispatch

  • When goods are in stock we aim to dispatch all orders within 2-3 days of the order being taken, provided the goods are in stock.
  • Wide Width Wallpapers will be dispatched within 2 weeks of the order being paid for.
  • Most of our printed fabrics are dispatched within 3 weeks of the order being paid for, unless otherwise specified.
  • If there is any variation on these timings, we will call or email you.

Delivery

  • Royal Mail Post £10.50 + VAT.
  • Mainland UK Tracked Delivery £17.25 + VAT
  • All our deliveries are made by courier and need to be signed for.

On Receipt of Goods

Please make sure:

  • There are no faults
  • Design and colourway are correct
  • Quantity is correct

PLEASE NOTE this particularly applies if goods are sent to a third party on your behalf because we cannot accept responsibility once the fabric has been cut.


International

  • Charges for the rest of Europe and Worldwide are by arrangement with the office, please contact Fiona on office@lewisandwood.co.uk.

Disclaimer

  • All delivery times are an estimate and we will make every effort to ensure they are fulfilled. However, Lewis & Wood cannot be responsible for damage or loss arising directly or indirectly out of a delay.
  • If the goods we supply are the wrong ones, the buyer must notify Lewis & Wood in writing within seven working days of delivery.

Returns

WIDE WIDTH WALLPAPERS 

  • All Wide Width Wallpapers are printed to order, so cannot be returned
  • However, depending on the design and quantity, a return may be possible (with a restocking charge) at the discretion of Lewis & Wood.

Classic Wallpapers

  • Return of non faulty Classic Wallpapers will incur a restocking charge of 20%
  • All returned rolls must be unopened

FABRICS

  • All fabrics are cut to order or printed to order, so cannot be returned.
  • However, depending on the design and quantity, a return may be possible (with a restocking charge) at the discretion of Lewis & Wood.

After 12 weeks from the invoice date we cannot accept any returns whatsoever.

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© Lewis & Wood 2021 Terms & Conditions